Practical on-site help for a computer you no longer trust
Unexpected pop-ups, unwanted software or a suspicious remote-support session can leave you unsure whether your computer is safe to use. David provides mobile virus and malware removal, computer cleanup and security checks for homes and small businesses across Brisbane Southside, Logan, Browns Plains, Ipswich and Bayside.
Based in Heritage Park near Browns Plains, David comes to your home or business by appointment. Explain what happened in plain English — you do not need to know the name of a virus or the technical cause.
Problems David can help investigate
- Persistent pop-ups, fake security warnings or unwanted browser notifications
- A browser homepage or search engine that changed without your permission
- Unwanted programs, toolbars or software you do not recognise
- A computer that started behaving differently after a download or suspicious link
- Concerns after someone claiming to be technical support accessed your computer
These symptoms do not always mean a virus. Some come from browser settings, unwanted applications or unrelated faults. David checks the cause before explaining the cleanup or repair needed.
What happens during a cleanup?
First, David asks about the symptoms and any recent downloads, messages or remote access. He then checks the computer for malware and unwanted software, reviews affected browser settings and looks for obvious security concerns.
The work may include removing malicious or unwanted programs, cleaning up browser settings, checking security software and addressing the changes causing the problem. If a more extensive repair is needed, David explains the options and likely cost before proceeding.
You get a plain-English explanation of what was found and practical advice to help reduce the chance of a repeat problem.
Help after a suspected support scam
If you allowed someone unfamiliar to connect remotely, tell David what they asked you to do and whether they installed anything. Even if there are no visible pop-ups, it is worth discussing the computer's condition and any unwanted remote-access software.
A computer cleanup and a compromised online account are different problems. Let David know if you are also concerned about your email or other accounts so the next steps can be discussed.
Clear pricing and local service
The rate is $140 per hour with a $100 minimum charge. Labour for personal customers is capped at $420 per computer. The work and pricing are explained before it starts; the time required depends on the condition of the computer.
Call or message with the symptoms, what happened and your suburb. Do not include passwords or other sensitive account details in your enquiry.
Common questions
Does a pop-up saying I have a virus mean my computer is infected?
Not necessarily. A website or browser notification can display a misleading warning. David can investigate whether the problem is malware, unwanted software or a browser setting.
Can you help if my antivirus has already run a scan?
Yes. Describe what it found and what is still happening. Persistent browser changes or unwanted programs may need further investigation.
Will I need to bring the computer to a shop?
David provides mobile on-site help by appointment. There is no shopfront; call to discuss the problem and arrange a visit.
Can you promise it will never happen again?
No cleanup can prevent every future threat. David can review the current problem and offer practical security advice for everyday use.
Arrange help with David
No travel charge and no extra charge for weekends or public holidays.
For virus removal, malware cleanup or concerns after a suspected computer scam, call 0438 921 478 or send a message describing the problem.
Local service information: Browns Plains, Logan, Brisbane Southside, Ipswich and Bayside.
