A lovely elderly lady in Bethania called because her printer wasn’t working and she had urgent documents to print. I was able to attend approximately two hours after her call.
Her Epson WorkForce printer was having trouble connecting to the home Wi-Fi. After checking the connection and resetting the printer’s network settings, restarting the Telstra modem cleared the connection problem and allowed the printer to connect successfully.
She also had a Brother laser printer that she couldn’t print to. I reinstalled it on her computer and got that working as well.
Both printers were back in action by the end of the visit, so she could get on with printing her urgent documents.
